Amdocs

From Golden Pages software to telecom systems

Amdocs was founded in Israel in 1982 as an offshoot of Golden Pages, the phone-directory company owned by the Aurec Group, headed by Morris Kahn. Its founders include Kahn, Boaz Dotan and Avi Naor; Dotan was its first president and CEO. Its field grew from billing software for phone directories to business systems for telecom providers. Its products include systems for billing and collection, service catalog management, price quotes and commerce. These systems support an ongoing relationship with a subscriber: from offering the service and taking the order to billing and changes to the plan.

Incorporation and trading

Despite its Israeli origins, Amdocs is incorporated in Guernsey. Its initial public offering took place on 19 June 1998 on the New York Stock Exchange, and since December 2013 its shares have traded on Nasdaq under the symbol DOX. Its fiscal year ends on 30 September, so an annual figure for the company refers to that fiscal year, not the calendar year. Its business also includes network management systems: resource inventory, service activation and monitoring that services are working properly. These systems connect the commercial side of a telecom provider with the infrastructure that delivers the service.

What the company does with AI

In June 2023 Amdocs launched amAIz, a generative AI framework tailored to the telecom industry. According to an IDC report from October of that year, the framework connects to foundation models, such as those from OpenAI, and makes it possible to create prompt templates and to orchestrate calls to models. Use-case kits are organized around industry terms, such as subscriber, balance and unpaid charges, and governance mechanisms are meant to oversee usage and meet regulatory requirements. According to the report, the company built the framework into its entire product portfolio, including its customer engagement and catalog management systems.

Use by customers

In management's remarks to investors on 4 February 2025, e& was described as a key amAIz customer, with which Amdocs is expanding the use cases, including billing-related service and knowledge management. The same update said that AT&T uses Amdocs' generative AI to improve service to its customers. The company also presented new assistant capabilities for service, business sales and commerce in the quarterly release of its CES suite, and generative AI agents for service and sales on the amAIz platform. Deployment relies on connecting to the customer's systems and data.

Agents in the core products

As of October 2026, Amdocs' products page presents aOS, described as an agentic operating system for the telecom industry, alongside Cognitive Core, an open generative AI platform dedicated to telecom for building agent-based experiences and processes. Long-standing products are also presented with agent components: the BSS/OSS suite is described as agent-driven, and the CatalogONE catalog tool includes AI agents. At the same time, the core products continue to handle billing and monetization, for example in the Matrixx Charging platform, as well as commerce and the operation of services and networks.