Hyro

Call centers, then a move to healthcare

Hyro was founded in 2018 by Israel Krush, who serves as CEO, and Rom Cohen. The company is registered in the US and headquartered in New York, but according to CTech, in October 2025 80 of its 130 employees worked in Tel Aviv, which is why it is included here. At first, the founders set out to use natural language technologies for automated voice communication with organizations' call centers. In 2020 they began marketing the product, and with the AI wave the company turned to the American health system, where the load on call centers is especially heavy.

What the agents do

A patient who calls a hospital or writes to it in a chat usually wants something simple: to book an appointment, renew a prescription, pay a bill. Hyro's agents handle requests like these by voice, chat and text message, and carry them out directly in the hospital's medical record and customer systems, such as Epic and Salesforce. According to the company, its engine combines large language models with small models trained on healthcare data. The company reports that 85% of conversations are resolved without human involvement. This is the company's figure, not one from an independent reviewer.

Funding and clients

In October 2025 Hyro raised $45 million in a round led by Healthier Capital, with participation from Norwest, Define Ventures, the health system Bon Secours Mercy Health (which is also a client) and ServiceNow Ventures. According to CTech, the round came ten months after a previous $15 million round, doubled the company's valuation to several hundred million dollars, and brought total funding to $95 million. Clients include Intermountain Health, Baptist Health and Hackensack Meridian Health, and hospitals where the system has been deployed include Sutter Health, Tampa General Hospital and Prisma Health.

2026: recognition, partnerships and measurement

In March 2026 Hyro was named to the "Fierce 15" list of the Fierce Healthcare website, which highlights innovative private healthcare companies. In May it announced a partnership with Five9, a provider of call center platforms, which according to Hyro cuts the integration between the systems from two weeks to a one-hour meeting. In June it launched Care Intelligence, an analytics layer that turns the conversations handled by the agents into signals about problems in access to care, such as scheduling failures and growing waitlists. A company report from the same period found that 94% of health systems see AI agents as a critical component, but only 59% know how to measure their performance.

A specialized agent versus a general one

Hyro represents one approach in the AI agent market: not a general agent that fits any organization, but an agent built around a single field, with its own integrations, rules and safety mechanisms. In healthcare this matters especially, because a mistake in booking an appointment or renewing a prescription affects a real patient, and the systems the agent has to work with are complex. The price of this approach is a narrower market; the advantage is that the product is ready to work where a general agent would need lengthy adaptation.